Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point January 22, 2021 in Sales Process Remember the childhood game of whispering a phrase to someone and asking them to pass it on? By the time it reached the fourth or fifth person, the meaning of the original phrase was lost! Then, it amused us; in customer care, it can be costly. Read more How to Succeed at Customer Service [PODCAST] August 19, 2020 in Customer Relationships Mike Montague interviews Ray Setter on How to Succeed at Customer Service. Read more
